FAQs & Contacts

FAQS

Our FAQs are designed to help answer some of the most common queries people have about starting a career with Stagecoach Group and its transport businesses. If you have a query that isn’t listed here, please send your question to the appropriate business contact using the list below.

Q: Where do you operate?
A:

We operate bus, coach, train and tram services in the UK and North America. In the UK, we operate local bus services in more than 100 key towns and cities, while our express coach services link dozens of major locations around the country. We run the East Midlands Trains and South West Trains rail franchises in the UK, and also a joint venture partner in Virgin Trains. In North America, we run a mix of scheduled, inter-city express, sightseeing and school bus services. Our Group headquarters are based in Perth, Scotland.

Q: How can I apply for a position?
A:

Jobs and applications are advertised and managed by each individual business in our Group. The application process is usually via an application form or by submitting a CV and covering letter. Your application is the first stage of the assessment process and this is used to short-list candidates, so please ensure you take the time and effort required to outline the specific skills, experience and knowledge you could bring to the role for which you are applying.

Q: Do you accept speculative applications?
A:

We do accept speculative applications and may keep your details on file. Please note, however, that it is always useful to check our websites on a regular basis and apply for any roles of interest when they arise.

Q: What is the assessment process if I am shortlisted?
A:

Depending on the role, you will usually be invited to attend an interview. Many roles often involve an assessment centre. This consists of a mixture of the following, psychometric tests, safety specific tests, ability tests, group exercises, presentations and competency-based interviews. Successful candidates will receive notice of what they are required to attend for in advance.

Q: Do I have to pass a medical?
A:

Yes, all offers of employment are subject to candidates passing the medical appropriate to the role. This could be a non safety-critical, safety-critical or driver medical.

Q: Do I have to wear a uniform?
A:

Depending on the role you are offered, you may be required to wear a uniform. Front line customer-facing employees are required to wear a uniform, which is provided by the company. Employees are also required to adhere to the appropriate uniform or dress code standards.

Q: What are the hours of work?
A:

Hours of work will vary according to the role involved. Each function works a variety of shifts to meet the needs of the business and its customers. The standard working week for the majority of roles can range from 35 to 37 hours per week. Hours of work can also include Bank Holidays and weekends.

Q: How long is the training?
A:

Training requirements vary from role to role and can last from one week to many months. Our businesses also operate a mentor system to give you additional support once out and about in your role. This means you have a friendly face to offer guidance while you are finding your feet!

Q: Do you operate a Work Experience Programme?
A:

Many of our companies, depending on the function, can accommodate work experience students. Initial requests should be sent to the appropriate business contact below, outlining the location of choice, duration and dates of the placement. We will then be in touch to advise if we can accommodate.

Q: Do you offer apprenticeships or graduate management opportunities?
A:

Yes. Full details of our programmes are available online: apprenticeships graduate management opportunities.

Q: Where can I find a list of your current vacancies?
A:

Our websites are regularly updated with live vacancies. Details of how to apply and the closing date for each role are clearly outlined on the adverts. In many cases you can download an application form from the specific company’s website. Due to the volume of applications we receive, please ensure you state clearly on your application the reference number and the location you are interested in.

CONTACTS

STAGECOACH UK BUS

Recruitment for our UK bus and coach operations is managed locally by our regional companies. Check here

EAST MIDLANDS TRAINS
The Human Resources Team
C/o The Academy
Hudson Way,
Pride Park,
Derby,
DE24 8HS

Email: jobs@eastmidlandstrains.co.uk

SOUTH WEST TRAINS
Recruitment and Selection Centre
South West Trains Limited
View Point
Basing View
Basingstoke
Hampshire
RG21 4RG

Email: recruitment@swtrains.co.uk

VIRGIN TRAINS

All current vacancies and application forms available at Virgin Trains are listed on the company’s website. You can also use the Virgin Trains careers website to register for job alerts, so you find out about jobs as soon as they are announced. If you have any other query, the Virgin Trains Recruitment team can be contacted on: +44 (0)1270 588891.

STAGECOACH SUPERTRAM

A job application form can be downloaded from the Stagecoach Supertram website. Applicants should state clearly the type of work they are interested in (eg conducting, engineering) to help process expressions of interest promptly. Completed application forms should be sent to:

Kate Thompson
HR Manager
Stagecoach Supertram
Nunnery Depot
Woodbourn Road
Sheffield
S9 3LS

For further information, check the Stagecoach Supertram website

NORTH AMERICA

Recruitment for our bus and coach operations in North America is managed locally by our regional companies. Check here for details of our local companies.