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Awards

Stagecoach's new ideas and pioneering approach to public transport continues to be recognised with a host of major awards.

We have twice been named UK Bus Operator of the Year and have previously been named Rail Operator of the Year in the UK, which is a reflection of our commitment to high quality services for passengers across our businesses.

Stagecoach has won more plaudits than ever before from transport industry experts for its bus, rail and tram operations. The following are just a selection of the honours our companies and our people have earned over the past 12 months.

UK BUS AWARDS 2007

Stagecoach led the field at the 2007 UK Bus Awards, driving off with more honours than any other British bus operator.

• Stagecoach’s Research and Development Team won the Department for Transport ‘Winning New Customers’ Award for its innovative ‘Where You Want To Be’ campaign. The campaign, which used industry-leading telemarketing techniques, has attracted millions of new bus passengers across the UK.
• Stagecoach Cambridge was named Shire Operator of the Year. The company has attracted around 80% more bus passengers to its services in Cambridge in the past five years, investing millions of pounds in new vehicles and high frequency services, and supported by a strong partnership with Cambridgeshire County Council.
• Stagecoach South took the CBS Outdoor Award for Bus Marketing Campaign of the Year for its ‘Cruise Along the Coast’ initiative. The campaign was devised to promote Portsmouth to Brighton bus services to local people and tourists, making strong use of branding, advertising, direct marketing and a special customer magazine.
• Stagecoach East’s Route X1, which links Corby with Kettering’s General Hospital and railway station, won the BAA Heathrow Integration Award.
• Oxford Tube, Europe’s most frequent express coach service, was Runner-up in the Express Coach Operator of the Year Award sponsored by Volvo Bus.

LIGHT RAIL AWARDS 2007

• Stagecoach Supertram, which operates the 28km light rail network incorporating three routes in the city of Sheffield, won the Best Customer Initiative award for the company's innovative approach with the introduction of low-floor buses on the Sheffield-Stockbridge corridor. The company, which carries some 14 million passengers a year, was also Highly Commended in the Operator of the Year category.
• Stagecoach Supertram previously won the Street Transit Award at the 2006 UK Bus Awards.

SCOTTISH TRANSPORT AWARDS 2007

• Stagecoach in Fife won the Information and Marketing Award for its promotion of the Taylink 99 service, which operates between St Andrews and Dundee. Passengers have flocked to the service since it was re-launched in May 2006, with numbers now up more than 40%.
• Stagecoach Bluebird, in partnership with Aberdeenshire Council, received the Bus Award. The judges praised the Stonehaven Quality Bus Corridor and Coastrider service, developed through a successful Quality Partnership initiative between Aberdeenshire Council and Stagecoach Bluebird.

ROUTE ONE OPERATOR EXCELLENCE AWARDS 2007

• George Connell, Traffic Manager at Stagecoach West Scotland, was named Bus Manager of the Year
• Colleague Alex McSorland, Operations Manager at Stagecoach West Scotland, was given the Special Award following nearly 50 years’ service to the bus industry.
• Stagecoach Group Technical Engineer Adrian Havlin was named Bus Engineer of the Year.

NATIONAL RAIL AWARDS 2007

• South West Trains, the UK's biggest commuter rail network, won the Maintenance Team of the Year honour. Made up of six highly motivated depot units, they have overseen a 22% increase in the reliability of trains over the last year and delays caused by maintenance problems are now the second lowest in the UK. South West Trains’ diesel fleet is also recognised as the most reliable in the country.
• Sharon Killick, station cleaner at Basingstoke, was highly commended in the Outstanding Personal Contribution category. South West Trains employees Wyatt Gates, Station Manager Ascot, and Larry New, part of the Garbology environmental initiative team based at Wimbledon Depot, were also finalists.
• The London Waterloo station team made the finalist list in the London Team of the Year category.
• Three South West Trains stations - Bournemouth, Lymington Town and Wareham - were finalists in the Station of the Year section.

INNOVATION

• Stagecoach Group has won numerous awards for its ground-breaking web-based low-cost inter-city travel service, megabus.com.
• As well as being named Transport Innovation of the Year at the National Transport Awards and the Scottish Transport Awards, megabus.com has won recognition from business and enterprise experts.
• megatrain.com, our budget rail service, has also won a major award for innovation.
• Stagecoach Group itself won the Braehead for Business Award for Innovation at the Scotland plc Awards 2006.

RAIL EXCELLENCE

• South West Trains has won a clutch of awards for its investment in new trains, the quality of its stations and a range of safety and security initiatives for passengers.
• At the prestigious National Rail Awards 2005, South West Trains scooped four major awards, including the main Passenger Operator of the Year honour.

MARKETING

• When it comes to marketing buses and trains and attracting more people to public transport, our experts are among the best in their field. Stagecoach businesses have won numerous marketing honours at the Bus Industry Awards and the Rail Business Awards.

CUSTOMER SERVICE AND INFORMATION

• We are particularly proud that our frontline employees continue to win awards for their excellent customer service and dedication to the job.
• South West Trains' team at Waterloo Station was named Frontline Customer Service Team of the Year at the National Customer Service Awards, beating off competition from a range of major companies across a number of business sectors.
• Stagecoach's commitment to customer information – in print and online – has also been recognised. One of the latest successes was an award for our e-motion website and magazine for South West Trains passengers.

TRAINING AND DEVELOPMENT

• Stagecoach's UK Bus division won the Centre of the Year Award for training providers and employers at the Scottish Qualifications Authority Annual Awards 2006.
• Sarah Longair, Operations Director at Stagecoach West Scotland, received the Chartered Institute of Logistics and Transport 2006 Young Manager of the Year award.

COMMUNICATIONS

• The Group has been recognised for its communications to stakeholders and was commended at the 2006 Investor Relations Best Practice Awards for its corporate website, www.stagecoachgroup.com, in the Best Website FTSE250 category.
• Stagecoach Group received an Award of Distinction in the Company Overview Video category at the 2006 Videographer Awards.

OVERSEAS

• Jim Devlin, President of our Coach Canada business, has received a Lifetime Achievement Award from the Ontario Motor Coach Association.
• Our popular New York Sightseeing service in New York has received a prestigious Gray Line Diamond Award for promoting the brand worldwide.

These are just a few of the successes we have achieved for our award-winning transport and we are constantly striving to improve. Of course, the most important judges are the millions of customers who vote with their feet and use our services every day.