Stakeholders

We work closely with a range of stakeholders in delivering our transport services and seeking to grow our business in a sustainable way. These stakeholders have a key role in helping shape our services and supporting our drive to get a better deal for public transport. Government policies and the work of other organisations also influence our ability to make improvements and deliver what our customers want.

Our stakeholders include:

  • Our people: We have established strong working relationships with trade unions and work in partnership with them on a range of issues, including training and development, occupational health matters, pensions and other employee benefits. We also communicate with our people face to face and through a number of internal publications.
  • Investors and the financial community: Our shareholders and lenders are critical to our business success. We have a regular programme of meetings with investors and provide frequent updates to the markets and financial community on our performance. We are a long-standing constituent of the FTSE4Good index, which sets standards and tracks the performance of the leading socially responsible companies around the globe.
  • Customers: millions of people use our services every day. We conduct extensive customer research to monitor our performance and to determine how we can improve the delivery and accessibility of our services.
  • Customer interest groups: Our businesses have a regular and on-going dialogue with bus and rail user groups. This includes presentations from managers on detailed aspects of our service as well as consultation and information sharing on particular issues.
  • Government: Our managers have an on-going dialogue with national and local government in all our countries of operation to ensure the effective delivery of government transport policy and to assist in meeting wider objectives. In the UK, we work closely with the Department for Transport, the Scottish Executive, Transport Scotland, the Welsh Assembly, and Transport for London.
  • Transport authorities: We work closely with local authorities, including passenger transport executives, regional transport committees and transit authorities, in the delivery and planning of bus and rail services. Many of our businesses have partnership agreements in place to improve the delivery of public transport in their areas.
  • Government advisory bodies and lobbying groups: We have constructive dialogue with organisations which provide advice to the UK Government, and lobbying groups such as the Campaign for Better Transport.
  • Transport and industry representation groups: We are active members of industry groups, such as the Confederation of Passenger Transport UK – which covers buses, coaches and light rail – the Association of Train Operating Companies and the American Bus Association.
  • Suppliers: We rely on a range of suppliers to provide goods and services linked to our bus and rail operations. These include vehicle and rolling stock manufacturers, fuel suppliers, IT companies and clothing manufacturers.